Re Electronic Health Records: don't get me started. ;-)
For those who don't know, the US government has poured billions of $ into EHR subsidies, with adoption of EHR expected to provide much of the saving envisaged from Obamacare. Predictably, physicians are dissatisfied with the service delivery elements of an EHR and say the primary benefits are improved documentation and billing. Back office stuff, not frontline service delivery. As an example of where IT goes wrong, cynics now point to the RP Vita Robot that can show a picture of the physician's face to the patient while the physician is turned away interviewing their screen. ;-)
http://www.nytimes.com/2015/03/22/opinion/sunday/why-health-care-tech-is-still-so-bad.htmlThe key element of the above article: when asked about the medical equivalent of the IBM Watson "Jeopardy" victory, the lead Watson engineer replied “It’ll be when we have a technology that physicians suddenly can’t live without.” IOW nothing to do with Web vs native vs Visual Firefly or whatever: success comes by delivering the customer something they cannot do without.
"... They ne'er cared for us
yet: suffer us to famish, and their store-houses
crammed with grain; make edicts for usury, to
support usurers; repeal daily any wholesome act
established against the rich, and provide more
piercing statutes daily, to chain up and restrain
the poor. If the wars eat us not up, they will; and
there's all the love they bear us."
-- Shakespeare: Coriolanus, Act 1, scene 1