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Insignia Ethernet Adapter loses connection
Message
From
25/10/2015 20:30:34
 
 
To
25/10/2015 18:34:23
General information
Forum:
Windows
Category:
Troubleshooting
Environment versions
OS:
Windows 8.1
Miscellaneous
Thread ID:
01626405
Message ID:
01626417
Views:
43
>>Do you have the adapter plugged into a USB3 port? Those can supply more current/power than USB2. The adapter may require the extra power that USB3 provides.
>
>In here, you will find the specifications:
>
>http://www.laptopmag.com/reviews/laptops/sony-vaio-duo-13
>
>This is USB 3.0.
>
>>Even if you don't think the power plan in effect powers down the adapter, you probably should still disable power saving for it in Device Manager.
>
>I can't find the option for that.

If you go into the Properties of the adapter in Device Manager, typically there's a "Power Management" tab with various options.

>
>>If the above doesn't fix it the next step is to see if you get disconnects every 4 hours "like clockwork" or if it's random but roughly 4 hours. If it's like clockwork, note the time(s) it happens. You can then look for scheduled tasks either on your workstation or on the network that might be causing the problem.
>
>Ok, thanks
>
>>Also, knowing if you're getting completely disconnected, or just partially (can still see some hosts/printers etc.) can be useful for troubleshooting.
>
>The network icon is removed when it happens. So, that would be a full disconnect.
Regards. Al

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