>We can all agree that if customers demand NET then of course you offer NET. But I think Bill's point was that in the SMB arena, IT expenditure is more likely to come from kids' tuition than from a budget money tree so "if it ain't broke, don't fix it" is a common creed.

Actually, John, it's more like "If this won't generate a lot of revenue, save a lot of money, or satisfy requirements demanded by a valuable customer, don't do it all, no matter what the language."

At least in the SMB arena there's a steady stream of projects that meets those demands.
Customers, especially, are continually demanding more from vendors' IT capabilities.