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http://www.ft.com/cms/s/2/88fdc58e-754f-11e6-b60a-de4532d5ea35.htmlThe only response I got on my local forum was from a guy from Canada (dunno who, he keeps Kurt Vonnegut for avatar), that we programmers are somehow complicit in this scheme of things, that we keep playing with what we can do without realizing (or caring) how it affects real people's lives.
I disagree, but then I had the luxury to avoid any kind of dirty business or con art (don't know where call centers fall, maybe in both - avoided that as well). There were times, though, when I just flat refused to do some things... which someone offered or ordered. But that's the point: I don't think the programmers are as much complicit in this squeeze (unless they begin to enjoy the power and money more than programming itself) as those who tell them what to do.