Hi Koen,
Sorry for the delay in replying.

>you are working with a paid version and not a hacked one?
yes, of course a paid version.

>Refrase and give exactly your problem and if indeed Rick will / cannot give a solution maybe one of us can.
One issue is that WW does not interpret the incoming email subject properly for some formats. I asked Rick about this. As he replied already in this thread, the WW read email functionality will not necessarily support all formats.
Rick provides, and has always provided, fast and very high quality support which I appreciate.
Best, Chaim