>>>Hi everybody,
>>>
>>>I am wondering what are the normal troubleshooting steps to figure out why a form is crashing for the users quite regularly (but not reproducible on demand).
>>>
>>>That form is quite complex and uses ctSchedule ActiveX control.
>>>
>>>How would I monitor possible memory leaks?
>>>
>>>What commands can I add to the code to help with that (assuming there are memory leaks leading to the crashes)?
>>>
>>>Thanks in advance.
>>
>>What is the error? If the crash is from VFP, then is there a vfp9rerr.log?
>
>I didn't look for that log file - where would it be on the client's machine?
>
>This is what they send me:
>
>
>The description for Event ID ( 1001 ) in Source ( Windows Error Reporting ) could not be found. It contains the following insertion string(s): 108596569995, 1, APPCRASH, Not available, 0, SYSMANAGER.EXE, 4.5.3.0, 47139f24, CTSCHE~1.OCX, 6.0.0.0, 3caddfa6, c0000005, 00011ee9, , ,
>C:\Users\ibirrell\AppData\Local\Temp\WER5A1E.tmp.WERInternalMetadata.xml, C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SYSMANAGER.EXE_ac15a9427849ae5698022abb852b369e9e0859c_00000000_06fa75f3, , 0, 2c55f1c8-f866-11e6-a93a-484d7ed12fa7, 0, 9263045ba7ea0d16285a5a8fa7da2e6d

vfp9rerr.log should be in the same dir with the vfp app/exe in the client's machine. The C000... errors should be logged there.
Otherwise, I wonder if you could find more info about the OCX crash in the user temp ... WER5A1E.tmp.WERInternalMetadata.xml
*
The ctSchedule error code are listed at http://www.dbi-tech.com/download/demos/html/solsched7/flashhelp/wf_njs.htm
*