>>Well, the solution would be quite easy in restructuring the menu if the customer wasn't such a complicated one.
>
>The saying that "the customer is always right" isn't always true, I have had my share of difficult ones myself.

I'd go further than that. They tend to think in square-peg-in-round-hole solutions rather than explaining their problems. We as software developers are ussually better in finding structual solutions to their problems.