>>Well, the solution would be quite easy in restructuring the menu if the customer wasn't such a complicated one.
>
>The saying that "the customer is always right" isn't always true, I have had my share of difficult ones myself.

Depends on your definition of "Right." My version says that that

Right = Makes the final decision

and the customer is that person.

If my customer (I've always worked in a corporate environment so my customer is my supervisor) says

"I want every letter in the menu option to be a different color and every third letter should be underlined"

I will tell hir (him or her - I hate the use of them/they/etc and it's "politically incorrect" to use him as general term the way we did for the past 100 years or so)

"It's ugly, violates our standard interface, and a terrible idea. Our user's will get migrane headaches if we implement that"

When the customer say, "But that's what I want" then I do it.