>I need to go to the Command Prompt on the customer server.
>I am connecting (via RDP) to the customer server. For some reason, the Windows button (the one in the lower-left corner) is disabled. When I click on it, nothing happens.
>Any other way I can open the command prompt (other than Windows -> Programs -> Accessories, etc.)?
>
>TIA

Windows-key + R will bring up a prompt to run a file. Type "cmd.exe" and see if that works.