>>I need to go to the Command Prompt on the customer server.
>>I am connecting (via RDP) to the customer server. For some reason, the Windows button (the one in the lower-left corner) is disabled. When I click on it, nothing happens.
>>Any other way I can open the command prompt (other than Windows -> Programs -> Accessories, etc.)?
>>
>>TIA
>
>Try:
>
>
Control+Alt+End
>This is the equivalent of Control+Alt+Delete on the remote desktop.
>
>Select "Task Manager"
>
>once it opens go to the menu and select "File" and "Run New Task" and in the input box type "CMD", this will open the command window
Thank you, Hugo. This works!
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