>>>I think it's COPY TO () TYPE XLS7 (or something). Can you please double check help for correct type to use the latest Excel?
>>
>>COPY TO command has no XLS7 parameter,
>>If the user save the file in current folder there is no problem, the error is when she try to save it on Desktop.
>>Thank you
>
>Does she have Admin rights? What happens when she runs application as Admin?

No she has not Admin rights and I doubt that the System Admin will give her some :-)
But that is HER desktop, shouldn't she have all rights on that folder?