>HI Martina,
>
>Care to elaborate on your response :-) Is it a problem product? I assumed it was just a CRM front-end to a SQL back-end but I really do not yet have any experience with it.

From this thread alone I can see two problems with it, both of which are related to the manufacturer:

- it doesn't handle any other dynamics but those made by Microsoft, hence the name. Just like explorer couldn't explore any other internet but Microsoft Internet alone
- as with other their products, you either are in serious need of experience with it to use it, or in danger of acquiring it as you go