Yes, you'd think that for "vendor lock-in" they would make it (relatively) inexpensive to upgrade, but expensive to switch to some other product or platform. But for some products it's almost the opposite - upgrade costs are so high it practically forces a move to another platform. Kinda weird.

>Just thought of this as well - I should ask about the on-going costs of moving up on each platform release. One of the reasons they do not like their current documents system (Nuxeo, a european product) is that the cost to upgrade between major releases has been just about as much as the original setup. Pretty well everything in it has to be carefully ported over to the latest upgrade and then re-tested - not simply a matter of running an upgrade program. Thanks for the heads up on that as I have not specifically asked them that question.
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>>In October 2012 the host quoted my client $1.82X for a required upgrade to Dynamics 2011 (because support was ending for 4.0). After my client balked they came back with a quote at $1.20X "in recognition of the ongoing problems".