It looks like 2 separate things:

Access permissions: that likely depends on the granularity of the controls DiscountASP provides to you. If it seems different from before, maybe they've changed things, or their tech didn't understand what you need to do.

FTP client: technically, the tech is correct, you need an FTP client to connect to an FTP site. However, for many years some web browsers included varying levels of FTP support but that seems to be increasingly deprecated - I believe Google Chrome for one just dropped FTP support after threatening to do so for some time. That said, I understand you can get extensions or plugins for major browsers for FTP support. Still, it would be a pain if your customer had to install something like that just to upload a file.

Your site may have another option named something like "HTTP/HTTPS transfer/upload" etc. If it does maybe you need to enable and configure that, it might give you what you're looking for.

>I have an account on DiscountASP. I wanted to give one folder on this site (via my admin FTP connection) to a user so that this user can upload a file to it. But the DiscountASP support person says I have to give this user access to the entire site (all FTP folders) and just read/write to one folder. And he says (in email) that the access to FTP cannot be done via a browser, only with an FTP client. This is different than I had years ago. I was able, back then, give a customer a URL and he was able to upload a file directly into "his" folder.
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>What am I missing?
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>TIA