>>Hi,
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>>How do you handle the following situation, when a customer is asking for a specific feature. Note that I don't want to add this feature just for this customer; even though nobody else asked. And, who knows, nobody else may never use this feature. But I would prefer to make it a standard feature. To create this feature, it would take me about 3 days. I feel it may not be fair to charge them for all 3 days. But they should pay for some of this work (otherwise, I would never started it). What percentage or part of the development time would you charge your customer?
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>>TIA
>
>In my son's company he asks the customer if he/she will allow others to have the same new feature. If it's OK, he/she typically pays one third of the estimated cost using standard consultant price (high rate). If he will not allow others to have the new feature, he pays the full price. When given the choice, almost all customers accept to share the feature (and the cost) with others.
Thank you for sharing, Tore. This is a very practical and reasonable approach.
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
