>>>I will ask the customer to see if they have a private VPN. I am surprised that they don't (they are a fairly large hospital). But if they don't, I will have to see if they can allow me doing the installation via GoToMeeting.
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>US hospital? They'll have a VPN- but usually they'll want a formal access agreement as well as fairly chunky insurance obligations- I think the last one wanted $10M professional liability. Which isn't required for one-off Gotomeeting sessions they initiate themselves. Might be better not to raise the VPN(!)

Since you mentioned that you like GoToMeeting (and I like it too), I would like to ask you some questions.
Have you ever found a solution to one or both of these questions:
1. Often times when I take over the customer computer or server I cannot click on the Windows Start button. That is, I can click on it and the customer says that the menu comes up, but I don't see it. So, the customer has to place some shortcuts for me on the server desktop (e.g. Computer Manager, etc.)
2. Font/screen size. I often struggle to see the fonts/text on the customer computer/server. If I increase the screen size (by pressing on + or - on GoToMeeting), the fonts/text seem to increase but then I have to scroll up and down all the time in order to see the top or the bottom part of the screen.

Please let me know if you ever came across the above issues and/if you resolved them.

TIA