While I'm now almost two years out of the game, at least I'm happy that I understood almost everything you wrote. Yes, they all do it - publish a service that you arrives with recommendation of braver people who tried it while it was fresh, the API is actually simple and you can build your interface to it in less than a week, and even the documentation looks right - what it says is true to the reality in the field. Until the day it stops working because they changed something and told nobody. Because they probably became a training center (i.e. anyone hired there will be a senior within a year - more than half will be hired after him), the knowledge and good practices have left the building and the company you're signed with is not the company you signed with, it's some other people now. You couldn't know that in advance, and neither could they.

Now whether the fields in case were removed, renamed or whatever, and whether whoever did that was aware of what it'll do to the API and the customers who rely on the names staying welded, and how will that be resolved... you can only help their motivation by finding a phone number and being very loud, persistent and threatening.

That's my understanding of the problem... now the part I didn't understand is this:

>This is a "Hail Mary" pass.

...including the meaning of "pass" in this context. Don't explain, I don't really care about the internal jokes of any particular group, they always lose something when let out. Just sayin' that internal jokes may confuse people on the outside.