>>>>Hi,
>>>>
>>>>I got a message from a customer that the feature that always worked, now, for all users gives the error message:
>>>>
>>>>
>>>>AppName has stopped working
>>>>A problem caused the program to stop working correctly.
>>>>Windows will close the program and notify you if the solution is available
>>>>
>>>>
>>>>It appears that the message comes from Windows, not for the application. I don't get this error.
>>>>
>>>>Where would you suggest I ask the customer to look? He wrote, all user, this is puzzling.
>>>>
>>>>TIA
>>>
>>>I got something like this when a .NET program of mine ran a long time with no user interaction.
>>>Windows thinks it's in a loop and stops it.
>>>I solved it by using a background helper.
>>
>>This is a VFP 9 application, not .NET. From the message of the user, the problem happened immediately when he clicked on the button. It could be that the problem has the same bases though.
>>I wrote to him to shutdown the PC and restart. Hopefully he will let me know of the result.
>>And since the problem is with all their users and they all use the app from their desktops, I suspect that the SQL Server had a glitch.
>
>The error is Windows' "kinder, gentler" way of saying a 0xC0000005 ("C5") error occurred in your app and Windows killed it dead before it could spread i.e. affect other running processes on your computer.
>
>If all the users are getting that message, in some ways it makes it easier to troubleshoot as it must be something common to them all:
>
>- An issue with SQL Server is a possibility. That said, ODBC clients are designed to be fault-tolerant and to not crash hard if there's an issue talking to a SQL server. I've never personally seen a C5 error caused by an issue with an ODBC connection to a remote DBMS
>
>- If everyone loads your app from a server share, a connectivity issue with that server might cause what you're seeing
>
>- If everyone is using the same antivirus app, maybe a bad update is flagging part of your app
>
>- If they have a managed environment, maybe some sort of Windows or other update was rolled out recently to all their computers
Thank you so much for listing all possibilities. I will wait to hear from the customer if the problem remains or it just magically went away.
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham