>>Hello Al,
>>
>>I never suspected that it could be a virus or malware.
>>
>>I already knew about malwarebytes.
>>
>>Why did you suggested TrendMicro instead of another one like Symantec for example?
>
>Anything but Symantec. It's worse than a virus, impossible to kill and does more damage. The app they bought was okay for the time, but they have this perfect Midas touch - whatever they take into their hands turns into crap.

Yes Symantec is the worst. Every neighbor or friend that I've had with that pile of junk on a PC has had nothing but problems until I removed it for them.