>> My experience is that most users won't customize most stuff.
>>
>Yes.
>Some were actually annoyed that I pointed out the options - thinking that I was shuffling work on to them- so I stopped.

The customizations aren't there for the users, they're for us. We disagree with most of the stupid defaults, know how easy it is to make it adaptable to user's needs, and we know how to complain about it.

The rest of the fluff is there just because some marketing wiseass thought it would help the sales.