>Hi,
>
>Today, when I open Outlook or any other MS 365 applications, the message - at the top - says:
>
>It looks like your credential are out of date. Please sign in as ... my email address.. [Sign In]
>
>And Unlicensed Product.
>When I try to sign it with the correct password or even if I say "send me a key" to reset the password and then I enter either password or the key, an empty rectangular box appears which does nothing.
>Attached is the image of this box.
First, make sure your M365 account is in good standing, and that it hasn't been deactivated due to non-payment.
After that, you may find this useful:
https://answers.microsoft.com/en-us/msoffice/forum/all/sign-in-to-office-it-looks-like-your-stored/37bcfcc6-3c2f-4e6e-a298-b29749569e89
Regards. Al
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