>If I were M$ I'd hire the Goodyear blimp & hover it over her house flashing the letters "RTFMA". It really is a case of failure to read the manual. Do you suppose that she's about to be sued by her client(s) and is trying to pass the buck?

Couldn't agree more.
But, PMI, what is RTFMA? :-) (Says he sheepishly, knowing that a "D'oh" is coming)
Regards