>C'mon Craig, get *real*.
>
>I've said I admire your zeal for sticking up for MS, but this is truly too much!
>
>Did Nick buy this from a contractor? Did Nick even know there was a contractor involved? Are you sure there is a contractor involved?... If so, then just what is it that MS does to make money?
>
>And I can tell you from personal experience that "bumping things up to supervisors, managers" simply doesn't work!
>
>SHEESH!!!
>
>Jim N

Too bad you have those problems, but I've always had success going to the managers. Did he "actually" place the order with a contractor? Absolutely. Microsoft contracts out all that stuff. Convergys (formerly Matrix Marketing) does most of it...and then it is shipped by still another company. A large percentage of this is done here in Utah by Convergys and the order fulfillment by another company, also here in Utah. I can't say if they handle the stuff for Canada, but it is not Microsoft employees that handle this.