Walter,

The printer is a local printer. I'm having the customer delete all his printer drivers and reinstall the driver. I will find out tomorrow if that worked.

Thanks
David

>David,
>
>If the printer is a network printer, the error could occur when the printer could not be reached by the workstation. Then printing from another application like word would result in a simular error message.
>
>This would be the case when a workstation is not logged on the network or the client didn't have the proper userrights.
>
>
>Regards,
>
>Walter