>Thanks again --
>
> It's really amazing that with their massive resources they
>can't get this product to work with standard, off-the-shelf
>equipment. It's like they are begging for someone to step
>up and take their place in the software market.
>
> Bob

Each product gropu is responsible for their own budget and must balance the needs and development requirements against that budget. And, it may not necessarily be Microsoft's problem. Take the HP printer drivers for example. The problem is really with HP, not Microsoft. Who should be responsible to fix it?