Neil:

>It is unreasonable to expect that a price quote you receive in
>December is still going to be valid in April.

I can partially accept that. However, $399.00 to $995.00 - that is some increase - nobody in this forum would argue that that is not a massive, massive seemingly opportunistic increase. Also, I am currently holding March'98 FPA and March'99 FPA. Strangely enough, Netlib 5 is $799.00 in March'98 and guess what,$799.00 in March'99. You appear to have different pricing policies on different Communication Horizons products. Or is it just the "Year 2000" ones?

>Contrary to "profiteering" from the Y2K problem, we are actually
>offering companies a relatively low-cost alternative to recoding.

Why does your low cost alternative cost 250% more than it did three months ago?

>For that reason, many developers view Y2KFOX as a threat.

Not me. I just wanted to cure the Y2K problem in my own application. Communication Horizons were mailing me as a Netlib user and quoting $399.00 for a 20 user licence. That was good enough. On no single occasion did any of your communications mention that your prices were "introductory". Given that you had decided to massively increase your charge for Y2KFOX over that quoted, why did you not, as a matter of courtesy, e-mail people like me who you had already contacted and simply advise that the cost of your product was about to increase?
I did not buy right away because I was evaluating my position on a number of fronts. The overiding factor was that I felt I had time to see how other issues progressed, safe in the knowledge that I had located my Y2K solution from a company whose products I already used. Had I been made aware what you were going to do with your pricing policy, I would have bought Y2KFOX straight away.

As I appear to currently have your attention, in case you do not know, despite my numerous unaswered e-mails on this point over the last twelve months, there appears to be a bug in N_QFILE() in Netlib 2.5c which stops working after approximately 50 or so tables are used. The older version worked as suggested in the manual. There is nothing in the KB and no apparent fix made. In case you did not know about this problem with all of your Y2K product development, you do now. To use N_QFILE() and some newer functions used for Windows printing, I have to continously toggle two different versions of NL1F25.FLL. Perhaps you would advise me whether you are aware of this problem, is there a fix, or are you fixing it in a newer release of Netlib 2.5?

I have always rated you and Communication Horizons - you personally have always been very helpfull in the past, and I very much appreciate that. I really hate this acrimonious situation we are in. However, whether you accept it or not, Communication Horizons have not "played the game" with regard to this pricing issue. Also, Frank's e-mail tone in delivering the "bad news", left a lot to be desired. And there was I thinking my only problem was how did I substantiate my PUTM in order to get my 10% discount. Clearly, the discount specified is worth very little giving the fluctuating price of the product.