Gary:

Looking through my records I don't see that you have cause for complaint. You have received an enormous amount of free support and upgrades. I really can't fault you, though. It simply proves the old addage: if you sell your product/services for nothing, that is the value that people place on it.

Our problem is that the actions of documented APIs change between each new release of a NOS and/or client software. When you consider all the different platforms and clients you can see the support nightmare that it is. E.g., it works on Microsoft Client but not on Intranetware; We fix it for Intranetware and it stops working on Microsoft Client; A new version of a client comes out, it stops working, and we get calls about a bug in NetLib. In the old days, that would have been a free upgrade. It is no longer possible to do so. We are putting together the mechanism for yearly support contracts, which would include the upgrades and fixes. Let me know if you are interested and I will let you know when it is in place.

Neil