>>>We're looking for a predictive dialer that we can interact with using VFP.
>>
>>What is a "predictive dialer"?
>
>A predictive dialer is a computer program that places phone calls using either a) a list of phone numbers entered by the user or b) sequential number dialing.
>
>It filters out bad phone numbers, operator interrupts, busy signals, etc and forwards 'good' phone calls (those that reach a live person) through to a sales operator.
>
>This way, the sales operator is always talking to real people and their productivity is greatly increased, by up to 400%.
>
>The system is a combination of software and hardware. Special cards are mounted in the PC (like a sound card or modem would be). These cards can manage anywhere from 2 to 64 phone lines.
>
>The "Predictive" part comes in when the system sysnchronizes the times when operators are available with the times that live calls are available. Using this logic, an operator can be on a productive call almost constantly.
>
>In our case, we'd like to interface with the system using our in-house VFP apps to feed it phone numbers and to track results.
>
>Any help is appreciated

I am sure I have seen 1 or 2 telephony products at www.hallogram.com