>I don't know what surprised me more - the discovery that some of my users were capable of reading, or the discovery of their usage of this specific skill for RTFM... I was deeply shocked... well, about three or four times in ten years.

Hi Dragan,

I think I've related one of my stories about this. If not, then perhaps I've told here before. Anyway, it goes:

GT: Didn't you read the documentation?

User: I'm too busy to read the documentation.

GT: But using the system will make you less busy. But you can't use the system, unless you read the documentation.