I agree, but I will add:
4a. Not enough Quality can ruin you

>Chrysler's CEO has the following Laws. What do you think? As far as I'm concerned, he on the right track.
>
>1. The Customer is NOT always right.
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>2. The primary purpose of business is NOT " to make money "
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>3. When everyone else is doing it, DON'T !
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>4. Too much Quality can ruin you
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>5. Financial controls are Bad
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>6. Disruptive people are an asset
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>7. Teamwork isn't always good