Jeff,

>Chrysler's CEO has the following Laws. What do you think? As far as I'm concerned, he on the right track.
>
>1. The Customer is NOT always right.

Quite correct. The customer is right when the customer is right. The manufacturer/producer/supplier is right when they are.

>2. The primary purpose of business is NOT " to make money "

I might agree depending on what he defines as the primary purpose of business.

>3. When everyone else is doing it, DON'T !

Unfortunately, this isn't always best for either the producer or consumer.

>4. Too much Quality can ruin you

This is absolute nonsense! I'm going to seriously consider selling the stock I own in the company. How can you have "Too much Quality"? I doubt if the man even knows the definition of "quality". Quality is simply conformance to requirements. Period. End of story. You cause quality to happen by doing things right the first time. Producing quality products and services is actually cheaper than doing otherwise. The company I work for produces carpet. We are the largest manufacturer in the world. We consistently are the low price leader, while at the same time the leader in quality. If Damier-Benz/Chrysler held as much of the market as we do, they'd easily have to sell 10 times the number of cars that they do. This is utter rubish.

>5. Financial controls are Bad

What?? If I don't have any financial controls in my personal life, I go broke.

>6. Disruptive people are an asset

Only when they're disruptive because they're trying to make things better.

>7. Teamwork isn't always good

Depends on the implementation.

Excuse me, I've got to go get ready to sell some stock Monday.