>If that was his intent, I'd half to agree with you. However, distilling that from his statement is not necessarily easily done, especially when your view of quality is as mine is. Mine came from Philip Crosby (www.philipcrosby.com), who wrote the book "Quality is Free".

Very true. Without him here to specifically address what he meant, all we can do is speculate. Anyone know Lutz's e-mail address? ;-)