Hi Perry,

>What the heck do they say to the decision makers that would influence them to go with them. I would think that there are enough horror stories out there, such as yours, that would cause concern.

They have polished presentations, they are multimillion dollar companies, and they deliver a perceived (if not actual) value. I don't want to dump on all huge consulting firms, some deliver polished products. I have worked with PW, AA, E*S, DT, AC, and CG and they all work the same.