>I'll add my 2 cents:
throw at the system.
>
>IMO, you didn't make the software harder to use. You are enforcing a situation where the people didn't do their job right in the first place.
>

Well, that's what we thought. They had a different opinion of it ;-) We've got the answer down now:

Us: Do you post invoices diffferently?
User: No
Us: Do you line cost differently?
User: No
Us: Then where is the problem - all we're doing now is checking your work?

Of course, I wouldn't have brought any of this up if I wasn't really interested in making the software as easy to use as possible.

>
>I make is customizable. I have an options screen where the user can change this. My plans for the future are to add my own dialog box and have the "Don't ask me this again" check box...but also tell them where they can turn it back on.
>

I kind of like customizable, too. Even if it makes it a bit more complex.

>
>>
>> Do you hide the options normally not used to make it easier? How are users then supposed to know how to "turn on" the advanced features? If you make it too accessible there is the chance users will accidentally turn it on and suddenly be overwhelmed by the number of new options - they may not know how or what they did to cause it. How do you deal with these grey areas?
>
>That's more difficult. An intelligent help engine is the way to go here. MS had made some steps to improve this, but IMO, it's still a long way from being there.

Well, a lot of people have bad-mouthed the Paper-clip, but he's saved me a couple of times ;-)