>>>I just read the first chapter of "The Inmates Are Running the Asylum" online at:
>>>
>>>http://marketplace.devx.com/upload/excerpts/cooper/toc.asp
>>
>>Take a look at the book "The Design of Everyday Things". Great info on what makes a design good (and bad). You can find a link off of www.jamesbooth.com
>
> Well, I just ordered "The Inmates" and "About Face" (both by Cooper). I'm really interested in reading them now. I'll put that one on my list.

It is quite an old book. I found it at the local public library.