Hi Marcus,

>My first thought was to use memo fields to allow the support person to log in all the information. However, I've heard a lot of talk about memo bloat, which makes me think twice. Is this a situation where memo bloat might occur? Is it that severe of an issue?

I don't think you should put all your info in memos, your table could be laid out like this:

Company-C
Phone-C
Category-C
SubCategory-C
Handled By-C
TimeStarted-T
TimeStopped-T
TimeBilledFor-T
Billed-L
Notes-M

You should have a memo field for notes. But everything else could just be regrular fields. Just my opinion.