My 17" DELL trinitron doe snot have such a problem. On the other hand, it is just under 2 years old.

If it's that bad, have you tried a razor blade to scrape?

Is the "smudge" in a single place?... all over the place?... Do you really have NO idea as to what caused it?

I think that contacting DELL to get some ideas would be your best bet. I have always found them helpful (though I never had a question like this).

Good luck,

Jim N

>Not sure WHERE to post this; here goes....:
>
>My 17" Dell Trinitron monitor at work is badly smudged and EVERYTHING I have tried has not worked.... windex, glass plus, all the special "for cleaning CRT screens", anti-static/cleaners, even nail polish remover was suggested by someone.... I think it is some residue from Post-It notes, hand oils, or G-d knows what.... or possibly the monitor glass has some moisture behind the glass that cannot be removed??
>
>Has anyone ever had this problem... maybe should I try ammonia or some other super-strong solvent.... or call Dell to get a replacement monitor??
>
>Thanks.... Rich Lieblich