>He has reinstalled the application but that did not solve it. Is there an easy way to send him the Visual Studio Service Pack #3? From what I recall this service pack checks your Windows environment to see if any modifications are needed. Is that right?

It could be a data problem, too, of some sort, I've had one or two cases of this, where a resource file went south. You could try deleting FOXUSER DBF/FPT on the user machine, if there are any, see if that helps.