>The Good news is MS will become an active participant in the tech support forums. The Bad news is MS will become an active particiapnt in the tech support forums. < G >

This is true. I remember all the doom and gloom when MS pulled out of online support in the early 90's. The MVP program was the great result of what appeared to be a very bad decision. Hopefully MS can somehow make of use of the incredibly generous MVP population that they have fostered.