>Hi Craig,
>
>Bet you could guess something like this was coming when you saw the sender. . .
>
>That's good about the KB articles, but how come none of their content (let me make that the vast majority, so you can't use just one to kill the point) EVER makes it into the PRODUCT DOCUMENTATION and specifically the Help?????
>
>Jim N
>

Probably because they are two different groups doing them. I have made the point before in the MVP newsgroups that the information in a KB article is important and needs to be part of the documentation.