>Here is a link to a PPT presentation Mr. Lindstrom made on support services:
>
>
http://www.microsoft.com/hwdev/presents/network/ncc98/3jncc98.htmNancy,
How do you spell money? *G*
Looks like Microsoft is trying to turn support into a profit center.
Let's sell cars the same way...
Salesman: "Ok, Mr & Mrs Car Buyer, here's the keys to your new FlowMaster."
Mr & Mrs: "Great! It's a reasonable price."
Some time interval...
Mr & Mrs: "Say, Mr Salesman, we're a little unclear on how certain knobs work. We've noticed some odd behavior at times with the backup lever while the left turn indicator is on. Sometimes the car JUST STOPS and the Odometer turns blue with funny letters and numbers ALL OVER it. We don't quite know what to do"
Salesman: "Sorry, to answer that question you'll have to commit to paying me $100 a month for the next year and a half. It's expensive to open up this showroom you know and to keep those prices low."
Mr & Mrs: "Gosh, we thought you included that in the price of your product..."
Salesman: "Did I tell you how low our product prices are going to be next year!! Even less than this year."
Mr & Mrs: "Uh, does that include instructions on the odd behavior?"
Salesman: "Goodneess, no. How could we stay in business if we did that? Oh, by the way, we've changed the gasoline nozzle design and you'll have to purchase the new and improved nozzle adapter. It's only $249 for the next three weeks and it goes up to $289 after that. Better hurry while supplies last."
etc...
Best,
Best,
DD
A man is no fool who gives up that which he cannot keep for that which he cannot lose.
Everything I don't understand must be easy!
The difficulty of any task is measured by the capacity of the agent performing the work.
