>Doug,
>
>Very well thought out. Thanks for the post.
>
>The most likely scenario that I agree with is the move toward pay support. However, I don't think it is the big corporations they are after. The big corps already pay for support from Microsoft. I think MS is after the little guy. The guy that previously wasn't willing to ante up the $95 for the support call. This also fits in with kingdom building. Remember Mr. Lindstrom's title "Director of Business Development". That means he is to find ways to make money.
>
>The legal issues with respect to the AOL lawsuit or supposedly a disgruntled MVP doesn't make alot of sense to me. Microsoft has never been one to back down to legal issues.

Craig,

Well, that makes no sense to me whatsoever then. How in the world does Microaoft expect to equal the current level of support for less money? Perhaps they think they will earn more. If so what is to keep these folks from simply entering a site like the UT and receiving support there?

Notwithstading all the issues I mentioned (plus more) in another thread around the issues of support quality and so forth.

What the heck would be a legitimate business case here?

Best,