>>>>On a lighter note, there's the Multimedia MCI ActiveX Control available from Microsoft - it's part of VB6, and the gory details are availble at http://msdn.microsoft.com/library/devprods/vs6/vbasic/mmedia98/vbobjmci.htm
>>>>
>>>>>TIA
>>>
>>>Thanks for your prompt reply...
>>>
>>>This MM Control is the one I'm using and at any rate less than the max available (172khz), the wav files are too broken and filled with static to be understandable...
>>>
>>>Perhaps another control is available?
>>>
>>
>>That's the only one I've used, and only for playback purposes. What's the application? You may be able to find other components from vendors like ComponentSource or Hallogram that'll do what you want.
>
>It's an order entry system where the conversation between the phone operator and the customer is recorded using a sound card and the Multimedia Control. Everything works as expected *except* the quality of the recording... it's !!!CRAP!!! You can hear our operator, but the customer's voice is garbled or drowned out by static... That is, unless we set the frequency to the highest available...
>

You're getting killed by the phone equipment. Take a look at using one of the voice modems with DSP to capture the voice off the phone line - I played around with Zoom's 56K voice modem and found it worked better than processing through a Creative Labs SoundBlaster Live! Value for recording phone conversations. You might also consider the Microsoft Phone or similar telephony product.