Larry,

How are you capturing the conversation? Routing it thru the soundcard or just using a microphone attached to the soundcard? I wouldn't recommend using a microphone if that's what you're doing. I wouldn't really recommed using most voice modems if you're doing something other than simple calling-machine calls either. If you're wanting a step-up from a Soundblaster type soundcard then you can go with a CT product from Dialogic which was recently acquired by Intel (www.dialogic.com) or someone like that. If you're looking at something beyond that then email me and I'll let you know of some products I know of in recording dispatch calls.

- A Hilton


>>>>On a lighter note, there's the Multimedia MCI ActiveX Control available from Microsoft - it's part of VB6, and the gory details are availble at http://msdn.microsoft.com/library/devprods/vs6/vbasic/mmedia98/vbobjmci.htm
>>>>
>>>>>TIA
>>>
>>>Thanks for your prompt reply...
>>>
>>>This MM Control is the one I'm using and at any rate less than the max available (172khz), the wav files are too broken and filled with static to be understandable...
>>>
>>>Perhaps another control is available?
>>>
>>
>>That's the only one I've used, and only for playback purposes. What's the application? You may be able to find other components from vendors like ComponentSource or Hallogram that'll do what you want.
>
>It's an order entry system where the conversation between the phone operator and the customer is recorded using a sound card and the Multimedia Control. Everything works as expected *except* the quality of the recording... it's !!!CRAP!!! You can hear our operator, but the customer's voice is garbled or drowned out by static... That is, unless we set the frequency to the highest available...
>
>Thanks for your help...