>>>Compare it to this one I got this afternoon:
>
>That's why I said partly-personal. They must have LOTS of letters to answer. Still, it is an apology and an acknowledgement of some of the content of my letter. I think it shows that the cumulative message got through in a VERY BIG way.

I heard a story about a person that got a reply from Steve Ballmer. That's saying alot.

Considering that this whole thing has become a PR fiasco for MS, I'm not surprised they are responding to everyone. It's a form letter, but at least they are replying.