>Hi, Ed Rauh
>
>if the problem about 'CD, DSR. DTR, CTS and RTS signals',
>
>where can i setup those value.

They aren't values - they're signal wires. You need to connect all the correct signal lines at both ends of the modem cable pin to pin at both ends; I've seen the problem you describe when a cable that didn't connect all the signal lines at bothg ends, either because of a broken wire, or because only a few of the available pins were connected. If you aren't sure of the modem cable, I'd start by replacing the cable that connects the PC to the modem; if that's the problem, it's easy to fix and fairly inexpensive.

You might try contacting Symantec, the people who distribute PC Anywhere, or 3COM, the people who sell the USR modems now; their tech support is very good, and since you're using a well-known and well-supported products, they probably can run through any necessary configuration details that I don't know about for your particular modem. They also have good Web sitse that my have details on how to configure your modem for PC Anywhere, and since you clearly have Web access, it might be worth checking the Web sites for FAQs.

If some other device that answers the phone is on the same phone line (fax machine, answer machine, etc.) I'd try turning them off or unplugging them.

The USR modems generally have two connectors on them for the phone cord - one marked Line and the other Phone. Make sure the Line connector goes to the wall jack. In most cases this won't matter, but in a few cases the modem does differentiate bnetween the two jacks on the modem.

The next most likely physical problem is a bad phone jack or wire connecting the modem to the phone jack, but the symptom of seeing a line busy isn't typical of this problem - you'd normally get a no dialtone message rather than a line busy report from the modem. It's easy enough to try another phone cord between the wall and the modem; I assume this has been tried already.

It's possible that the phone jack is not the correct type for use with an analog phone. If you're trying to attach the modem to a wall connector for a digital phone or to a multiline phone jack, the modem wouldn't see a dialtone typically, and in most cases, you'd have a different size connector like that looks like an Ethernet port connector (RJ-45 jack, which is about 1 1/2 times as wide as a standard phone jack), not an RJ-11 jack (the type used by most single-line analog phones in the US). This is another one that's easy to test - get a normal, single line telephone and plug it in where the modem is plugged in - if you get a dialtone, and it sounds like a normal dialtone, this isn't the problem.

Some of the external USR modems have external configuration switches used to set up the modem for specialized uses; if the modem had been used previously on a Unix system, or to connect a terminal to a phone line, it's possible that the switch settings are wrong. USR ships their modems set for normal PC operation in the US and Canada.

If you can use something other than PC Anywhere to dial out on the modem and connect to a fax or another PC (something like the Dial-Up Networking, or PC-based fax or terminal emulation software) it's possible that your copy of PC Anywhere is bad or misinstalled. If something other than PC Anywhere can make the modem function properly, the problem isn't the modem or phone line, although it could still be a bad cable between the modem and PC if the other software didn't rely on the same signal lines that PC Anywhere uses to control the modem.