>Hello!
>
>Thanks for reading this.
>
>We are currently using pcAnywhere 9.01 from Symantec for remote technical support. It served us far better in its DOS version than it does now.
>
>Some basic problems we are encountering are the following:
>
>1- No remote printing anymore.
> We used to be able to log to the remote site and print our error
> reports on our local printer.
>
>2- Keyboard incompatibilities.
> Some Ctrl+ and Alt+ keystrokes are now ignored.
>
>3- Mouse incompatibilities.
> Often the mouse stops working when we drop to a DOS window at the
> remote site. Not always, however.
>
>
>Are you using something different for remote support?
>If so, is it meeting your needs?
>Can you send remote reports to your local printer?
>Does it support remote DOS windows and Ctrl+ and Alt+ keystrokes?
>Will the mouse work in DOS windows as well as WinNT or Win98?
>
>Thanks for any help
>
>David Powell
>WagnerSys@aol.com

You may also want to check out CarbonCopy32. It's now owned by Compaq. You can find info at http://www.compaq.com/services/carboncopy/. I believe they offer a 30-day free trial.