Erik,
When I read your initial message "What could we have done differently" I interpreted it to mean in general, I didn't realize you were talking specifically about thread moderation.
I have comments/suggestions on both actually. But right now, at this moment, I fear my personal opinions are a little biased in light of letting myself get caught up in the insanity. Like I expressed to Mark privately, I'm want to give myself a little cooling down time just to make sure my opinion doesn't change once my heart is no longer on my sleeve. We've seen enough waffling in regards to UT comments lately... give me a few hours, or maybe a night to sleep on it, and when I'm certain my opinion is solid I will offer it up for consideration.
Thank you for trying so hard to be a good Sysop, I'm sure I'm not the only one who has appreciated it.
Roxanne M. Seibert
Independent Consultant, VFP MCP
Code Monkey Like Fritos