Monique,

>If anyone is using another program that can verify transactions via TCP/IP or other internet based protocol please let me know! If the bug can be fixed it's an excellent solution since it processes credit card transactions in less than 10 seconds when it's operating properly.

I can't help you with the service problem, but in case you have to investigate other options, there have been several good discussions recently about credit card processing at www.west-wind.com/wwthreads