This, I agree with.

>I wasn't arguing that point, but rather why Word and Excel got market share. Even as early as the version of Windows that I mentioned, companies found (through studies) that their "cost of ownership" was less because of the reduced training costs, and that get the non-professional secretary types productive was therefore less. Because other companies were slow to "jump on the bandwagon", so to speak, it help to erode their market share as the popularity of Windows increased. They simply didn't have the product or it was sub-standard compared to MS's offerings.